| Question |
Answer |
| When does the low promotional price expire? |
The discount price expired on August 1, 2023, and the price per seat is now $300.
The single license went to a higher discount price of $250 on May 9, 2021.
The network license will remain at the current price of $1100.
|
| What makes this program different from Threadspecs 2.0?
(Threadspecs 2.0 was created by a different developer) |
ThreadSpecs 3 includes support for thread gages.
The network edition (site license) of ThreadSpecs 3 includes support for networking.
|
| How long can I download updates for free? |
For one year from your purchase, or December 31, 2023, whichever comes
first. (After that, watch for announcements.)
|
| What methods of payment do you accept?
|
If you pay online, you will be going through Paypal, but should be able to use any valid credit card.
If you prefer, you can print and mail the order form along with a check in the correct amount, in US dollars.
Checks must be made out with the correct amount. You will also have to wait a while for the check to clear.
|
| I never received my ID and password to download the software. What's going on?
|
If you provided a valid email address, then we emailed your credentials or will, soon. If you aren't sure, then
go to our feedback page and let us know.
If you don't receive a response to your feedback, then you need to verify that our emails aren't going into your
Junk Mail folder, or being caught by a spam filter.
Normally, we email the credentials within a day or two. Under rare circumstances, it might take longer.
|
| What if I have questions or problems?
|
If the issue pertains to the software itself, contact Express Software. If it relates to threads or gages, contact
Johnson Gage. Information on both is on the
Contact Page.
|
| How long can I use my ID and password to download the program?
|
Our current policy allows free downloads for a year from the original purchase,
or December 31, 2023, whichever comes first.
You should receive notifications of updates that you can download and install.
Remember that the individual license only allows the software to be installed on one computer, so you should only be
doing additional downloads for announced updates, and to install on a new computer. In the latter case, you must
uninstall it from the previous computer.
|
| How many users can share the program?
|
If you purchased one individual license, you may not share it at all.
If you purchased multiple individual licenses, then you can install it only on that number of computers.
If you purchased a site license, then you will be provided with instructions to install on a network, or you may
install on multiple computers. This license is limited to one physical location, but the number of users at that location is not
limited.
|
| How can I install the software on a network?
|
If you purchased one or more individual licenses, then you may not install it on a network.
If you purchased a site license, then you will be provided with installation instructions. This license is limited to one physical location, but the number of users at that location is not
limited.
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